Introduction
This privacy policy explains how Louane Tailored Travel (Louise Rush) uses and protects your personal information when you interact with our business. We are committed to maintaining the privacy and security of your personal data.
The Information We Collect
We collect information from you voluntarily when you inquire about travel services. This typically includes:
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Names and dates of birth of potential travellers (including children),
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Contact details (email address, phone number),
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Demographic information (address, postcode),
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Travel preferences and interests,
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Other information relevant to planning your holiday.
How We Use Your Information
We use your personal information to:
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Maintain internal records,
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Understand and meet your travel needs,
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Send promotional emails about special offers (with your consent),
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Contact you for targeted marketing in line with legitimate business interests,
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Communicate directly about your travel bookings.
Data Processing and Storage
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Louane Tailored Travel is based in the UK,
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Your information may be shared with tour operators, airlines, and ground handlers as necessary for booking your travel,
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All data processing complies with UK GDPR data protection regulations.
Legal Basis for Retaining Information
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We are required to keep booking records for a minimum of 7 years for tax purposes,
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We retain data only as long as it remains relevant to your travel needs,
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We have a contractual basis for maintaining your information to facilitate travel bookings.
Data Sharing and Disclosure
We do not sell your data. Your information may be shared in limited circumstances:
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With tour operators to facilitate your booking,
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For emergency contact purposes (e.g. with airlines and transfer providers),
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When legally required by authorities,
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Through our newsletter management system (Mailchimp).
Your Rights
You have the right to:
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Access the data we hold about you,
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Request updates to your personal information,
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Opt out of marketing communications,
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Request deletion of non-essential data.
Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies through your browser settings if preferred.
Children's Privacy
We do not collect information from children without parental consent and will never directly market to children.
Contacting Us
If you have any questions about this Privacy Policy or your data, you may either contact us directly, complete the Contact form on our website, or write to us at: 25 Bridge End Lane, Great Notley, Braintree, Essex, CM77 7GN.
Policy Updates
We may update this privacy policy periodically. Continued use of our services indicates acceptance of any changes.
Data Access and Modification
To access or modify your data:
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1. Submit a Data Access Request.
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2. We will provide your information via email or post.
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3. Contact us (as above) with any update requests.
Marketing Communications
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You can opt out of marketing communications at any time.
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Unsubscribe links are provided in all marketing emails.
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You can update preferences by contacting us (as above).
Last Updated: 01 June 2025
